Tesla

Envision a Large, Untapped Market, Where Nobody Sees One

Tesla identifies a potential market of environmentally conscious, wealthy consumers who are interested in electric vehicles, but not at the expense of comfort, performance, and design.

Create Customer Gains in New Ways

With the Model S, Tesla taps into the aspirations of its initial customer segment. In 2013, it is called the “best car ever tested”, and becomes the best selling car in eight of America’s 25 wealthiest zip codes.

Relieve Customer Pains in New Ways

Tesla recognizes its customers’ fears over battery range. It substantially improves the speed of charging and creates its own network of free superchargers in high traffic areas.

Lovemark Brand

Tesla built up a lovemark brand in record time. It inspired significant brand loyalty because of its dedication to saving the planet, high-quality vehicles, and personal customer service. In 2014, the Tesla Model S was voted the “most loved car in America.”

Direct Distribution

From the start Tesla sold its cars directly (through the Internet, gallery-like stores in urban malls, and its owner loyalty program) to educate customers on the cars’ features.

From Hardware to Software and Data

Tesla is not just a car manufacturer, it is truly a software company. Its cars run on sophisticated software that updates wirelessly. Self-driving software which constantly learns from the data of its community of drivers is introduced in 2014. Software drives the entire user experience of owning a Tesla.

Building the Backstage for Disruption

To enable its vision of unleashing the electric vehicle market, Tesla bolsters its portfolio of key resources and key activities with technology partners like Toyota, Mercedes, and Panasonic. It also manages to overcome substantial manufacturing challenges for Tesla’s first “affordable” car, the Model 3.